I ordered Bed Mattress From this company.
Order #: ORDER202010Ok0AlQ (Delivered on OCT 11. Attached email photo)
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But, The issue with the Order was: My Mattress was delivered in the Wrong Size. I raised it and was asked to wait for a week as it might take a week time to adjust to the original size and after a week it was still the same issue
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I complained again and then They offered me a Replacement but I denied and asked for Refund. Which they approved and scheduled pickup. Pickup was done on Friday 6 NOV 2020
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They told they will refund me after pickup to the same source(Credit Card in My case) I have still not received the refund. I keep raising concerns and tickets but there is no proper help.
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I have escalated this to the escalation team and also on social media but no help yet.
Here is the Ticket link: http://api.wakefit.co/helpdesk/view/?ticket=wakefit-283455&email=[protected]@gma...⇄
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