Wakefit — Not delivered Matress Protector but marked as delivered

I have Ordered a Wakefit water proof mattress protector Gray Dimentions: 78*72 inch on 13th March 2023

But they did a fake delivery meaning they marked delivered without delivering the product on 16th March

I reached out to customer multiple times and there is no response from them
And no action has been taken from their end

I asked them to cancel and refund or reorder the product from their end as option is not available for customer but no use

Now they completely stopped responding

I wanted to complaint on this because it's a waste of time and money for me