Wakefit — Unfair Refund Handling by Wakefit Order ID ORDER202506oubauq

I’m writing to file a complaint against Wakefit regarding my recent order: ORDER202506oubauq.

I purchased a mattress and a mattress protector. Due to comfort issues, I initiated a return request only for the mattress. However, both items were picked up during the return process — even though I did not initiate a return for the mattress protector.

Wakefit processed a refund only for the mattress, and now they’re demanding that I pay courier charges to get back the protector — which was returned due to their system’s error, not mine.

I’ve reached out via email, Twitter, direct messages, and provided all relevant details — but I’ve received no response.

I’m requesting that Wakefit either:

Refund the full amount paid for the mattress protector, or

Return the product to me without any extra charges.

Their current behavior is unfair and unacceptable, and I hope this platform will help Wakefit take appropriate action and resolve my issue urgently.