Wakefit — Warranty Not Provided-Wakefit

Bought chair and it’s broken within 5 months. Raised warranty replacement and they confirmed it will replaced and daily sending mails saying it will be done! but it didn’t happen yet as it’s been 1 month. They confirm replacement has been done without doing it, and again I need to reopen ticket! They say carpenter will visit today and no one will come.
Such a worsr support I have ever seen
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