Comments
IFB Washing Machine (Elena) — Non Repair of IFB Washing Machine
I have an annual maintenance contract with IFB. But since the last three weeks, the company has been giving false promises that the machine will be set right. Every time I call, they give a new date, and when I call on the date they promised to come, they give a new date saying that the motor part is not in stock.Imagine having a machine at home that is not working. Could you please take up this issue strongly with the company. Like me there are many customers who are made to dance. Without a proper service back up and spare parts
how can the company sell products
Request your kind help.
IFB ELENA DX 5.5 — Washing machine is not starting
sir my washing machine is not starting so please send an engineer as soon as possible.P NAVEEN KUMAR,
Plot no: 24, east part, sirinagar colony , L B Nagar,
Hyderadab 500074.
contact no: [protected]
Respected Sir,
The technician came in and repaired the washing machine after I lodging this complaint, however again since 2-3 days the machine has started giving problems. All this is such a torture/harassment for Senior Citizens. My parents stay alone and they had taken this machine for their convenience but this is actually a nuisance for them. They didn't keep a maid for clothes since they had the machine, however my Mom now who is above 60 years, has to wash it herself.
My dad received a call from IFB company and the lady just asked if the machine was working fine now. However it was too early for him to comment if the machine was working fine since it was only a day or two since it was repaired. And he said the same thing to her. However after that there was no follow up from their end.
Now its just 10 days and again the machine has gone for a toss. They have been trying to call the company technician, however there is no response from their end.
I think some one Senior person from the company should look into this matter. I think the reputation of the company is at stake with the number of complaints that are being reported regarding IFB washing machines and some serious action needs to be taken to save the repo of the company.
I hope to get some good response and some action done regarding this complaint.
Hoping to hear soon. You could speak to my dad on [protected].
Thanks.
The technician came in and repaired the washing machine after I lodging this complaint, however again since 2-3 days the machine has started giving problems. All this is such a torture/harassment for Senior Citizens. My parents stay alone and they had taken this machine for their convenience but this is actually a nuisance for them. They didn't keep a maid for clothes since they had the machine, however my Mom now who is above 60 years, has to wash it herself.
My dad received a call from IFB company and the lady just asked if the machine was working fine now. However it was too early for him to comment if the machine was working fine since it was only a day or two since it was repaired. And he said the same thing to her. However after that there was no follow up from their end.
Now its just 10 days and again the machine has gone for a toss. They have been trying to call the company technician, however there is no response from their end.
I think some one Senior person from the company should look into this matter. I think the reputation of the company is at stake with the number of complaints that are being reported regarding IFB washing machines and some serious action needs to be taken to save the repo of the company.
I hope to get some good response and some action done regarding this complaint.
Hoping to hear soon. You could speak to my dad on [protected].
Thanks.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6900
Pending
0
Resolved
5640
+91 88 5376 9434
1 860 425 5678
+91 33 3048 9299
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
IFB Washing Machine, Model-Elina — regarding service
Service engenier have opened my washing machine and changed some 10 parts, now he is saying that we are not having nut bolts to fit those parts.i am alredy given payment against those parts (whichever are replaced)
but my washing machine are still not working, please provide a solution regarding this.
i am given a cheque for AMC also. can i stop this ammout.
My compalint no. is 2697408 & 2746772
regards
Mayank Pant
[protected]