[Resolved]  Videocon Digi Nemo — Pathetic Customer Care Support

Address:

Bangalore, Karnataka

I purchased Videocon Digi Nemo washing Machine in July 2011 with additional 2 years warranty.
Recently, the rinse stopped working. I registered a complaint with customer care on 15th April 2013.
The service guy came on 16th and said that there is problem with a spring and it is not in stock. He'll come and fix it once the spring is in stock.
After that I called the engineer 3 times, each time to know that the spring has not come yet.
I called the customer care again on 22nd April 2013 escalating the case. The customer care person said that the problem will be resolved in 24 hours.
I called the customer care again on 27th April.
Even after that,on 27th April 2013 the problem stays in pending status.