West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Dear S.E.(Comm.) & RGRO & Asst. Manager(HR & A), At first thanks for the good work and continuous and without break power supply. However, would like to bring to your notice a few problems related to customer service(Consumer ID[protected] /[protected] At first, the age being the AGE of OUTSOURCING and WBSEDCL is also not way behind, hence they too outsourced their meter reading job to some vendor. The vendor came with new technology, without checking its practicality WBSEDCL top brasses awarded the tender to this vendor. Now what is their process and hoe meticulously providing the service. 1. The print out of the bill, the paper bill, which is handed over to consumers is fax paper, the same paper that is found in an ATM or any Shopping Mall bill print outs. This particular print on such paper is not permanent and gets invisible after a point of time, so in practical after some point of time the consumers would not have any document or record of his or her consumption in hard copy format. Again every consumer is not tech savvy so they would not be able to take any duplicate copy on their own from your website, even if your website has the records. Moreover, if not so then one needs to visit any of your nearest office to get a duplicate bill. 2. Secondly, in the past if any door of a consumer is closed and your personnel was unable to read the meter, WBSEDCL used to send a minimum charged bill amount calculated as per the previous months consumption, whereas now your outsourced vendor sends a bill with a projected meter reading as per the previous months consumption and as a result and in reality to actually reach the projected meter reading a consumer might require half a year . So kindly look into the above complaints and grievances and take needful actions at the earliest and do not make me register a complaint against WBSEDCL to the Sate Consumer Forum. NB: Same plot HB114, but we have two different floors and separate meter connections, G[censored]nder my name and F[censored]nder my daughter's name Ms. Paromita Biswas Thanks & regards Mrs. Namita Biswas Retrd. RBI Officer +[protected]

Sir, I am Gobinda Chandra Ghara, a new consumer of Nandakumar CCC. I had applied for new connection two years ago. I had deposit Rs.-200/- as Earnest money on 09/04/2012(ref no. [protected]). The WBSEDCL Representative made his inspection on 14/06/2012. I had deposited Rs.- 800/- as House SC Charge and Rs.- 922/- as Security Deposit on 25/09/2012. On 23/08/2014 they had installed a new meter but it is defective. ACCORDING TO YELLOW READING CARD THE INITIAL READING IS 0000(ZERO) WHILE THE METER SHOWS 956 UNITS. So, I request you to take necessary stapes. Thanking you. Yours faithfully Gobinda Chandra Ghara mob: [protected] [protected]@gmail.com

Electric meter was installed in my flat dated 5th May 2014, meter no. B1267385, Service connection number[protected]. I have not yet received any bill inspite of follow ups with these people. I fear that they would send me a bill suddenly with some exorbitant charges and it would also be under higher slab. Please help regarding this issue Following are my details: Name - Rajib Dutta Address - Flat 504, 4th Floor, Block A, Big Sadhukhan Bazaar, P.O & P.S - Rajarhat, Kolkata - 700135 Contact number - [protected]

I, Bibhas Maity, resident of 4/F Old Calcutta Road, Muktapukur, Near Sweeper Qtr. My consumer ID No. is[protected], For last 6 months my Electric Meter was defective, however which has been changed few days before. As my meter was defective the meter reading must be generate as an average bill. In spite of that my bill was generated triple than that average bill. However without delay I have paid my first quarter bill. Please rectify the amount which has been generated early. Thanking You!!!

Dear SIr,

Here I am complaint against your field supply staff Kalyani WBSE who are going to fix my supply point problem, they came to visit against complaint but not fix the issue every 7 days after we are suffering no power at my residence.


I want it should fix properly, so that I no need to complain after 7 days for same issue. my current complain no is[protected].


hope you will take care of that and fix the issue permanently.


my id is[protected], kalyani .

sir i am a consumer of WBSEDCL, BAGNAN-II ES .I get connection on 30/10/2013 meter no landis L2906825 service connection no[protected], company takes four time riding but still now i did not get any electric bill, I also complain in office at bagnan II on 14/08/14 but still i did not get any response .

DEAR SIR/ MADAM, I pankaj Mukherjee from mogra, hooghly want to inform you that, from last 6 month my house metre in my name was stopped working and for that when i and my family member goes to our local office at Mogra for submitting the application, they simply ignore the matter and told us that they aware about it and do the need full in time. But it already 6 month over and still now it not replace and due to that i have to pay excess amount of Rs 1600 per month which was very high payment for me and my family to manage. So i heartly request you to please take the immediate action and allow us a suitable bill for alive. I onces again request you to please take an immediate action and ask our local office to serve us a positive service without any harrastment. Thanks in advance. With Best Regards Pankaj Mukherjee CONSUMER No :C194313 SERVICE CONNECTION No : D-28665 CATAGORY : A(DM-R) CONSUMER ID :[protected]

Dear Sir Under consumer ID No[protected] undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On my subsequent email to your Regional Office since 27.08.2014 no reply on the matter being undersign. have no other alternative but to apply a fresh at New Town Electric Company Ltd.Now on the view of fact shall request you refund my quotation amount back e payment immediate or Transfer the same in my favour to NEW TOWN ELECTRIC COMPANY LTD because the same is your joint venture co.awaited your reply undersign have very ugly experiance about your company since last 23.8.2014.Sorry for inconvenience cause Madhu Sharma [protected]@yahoo.in [protected]

Dear Sir/ Madam, This is to inform you that I am not staying at the residence at Anandahdhara, Haldia due to professional reasons. Recently, I cam to know that my energy meter is defective and already applied for replacement on Sep 04, 2014. I have also received a huge amount electricity bill of Rs. 2133.00 for the month of Sep-Nov 2014 (Invoice Number #[protected]. Therefore, I would like to request you to revise the said energy bill to a reasonable amount and oblige please. Thanking you, Yours faithfully, Soumen Jana Consumer ID #[protected] email: [protected]@gmail.com Dated: Sep 08, 2014.

I tried to payment electric bill on 4/9/2014 which amount Rs.456.49/- through my PNB inter net Banking but not success.This amount is not credited my pnb account till now. Transaction details as follows... Transaction Date Instrument ID Transaction Remarks Debit Credit Account Balance 04/09/14 BILLDESK /MPNB[protected]/[protected]/e bill 456.49 33, 857.89 Kindly take soon necessary step for this problem and oblige..

i had paid online on 1st sept 2014 for consumer id[protected] 01-Sep[protected]Sep-2014) TO TRANSFER INB West Bengal State Electri WBSEDCL Payments MSBI[protected]IGY9870911 TRANSFER TO[protected] 1, 775.49 the reciept for the same have not been mailed or updated in my account

Hi, I have a flat at kestopur where no one is staying since April, 2014.Still electricity bill is coming around 1000 per month.meter number:T2182367.CONSUMER ID:[protected] Biling amount for Jul, Aug and Sep, 2014 came around 2952.27 while there is no one staying in the flat since april, 2014. After receiving this bill I immediatedly made a complaint in the electricity supply at Krishnapur branch.There I got a bad experience .according to them though the meter is not working still I need to pay that amount and also new meter box will be installed only after Oct, 2014 and so till the meter is not corrected and installed I need to pay this lumpsum amount every month. I was shocked to hear this.I met with the divisional manager of Krishnapur Supply .According to them a letter needs to come from the electricity supply board with a recommendation of adjesting the bill.But to my dismay till now no recommendation was sent from the supply board .Every time i follow for this they say they will sent.

Respected Sir, I Sri Durgadas Patra, (C.T.), inhabitant of Trinath Building, GC19 Narayantala west, Baguiati, North 24 Pgs, kolkata 700059 po Deshbandhu Nagar, wrongly paid double through Net Banking System because of connection failure.My double e-payment follows:Transaction ID:MSBI[protected], Date:29.08.2014 20:42:12 Payment Gateway :BILLDESK Billing Office :KRISHNAPUR GROUP E/SUPPLY BP.No :[protected], Consumer ID :[protected], Name :Durgadas Patra(C.T.), Invoice Number :[protected], Bill Paid For :SEP2014-NOV2014, Payment Mode : E-Payment, Received Rs 4556.00 ANDTransaction ID :MSBI[protected] Date 31.08.2014 09:51:58 Payment Gateway : BILLDESK.Billing Office :KRISHNAPUR GROUP E/SUPPLY.B.P.No:[protected].Consumer ID :[protected].Name :Durgadas Patra(C.T.), Invoice Number :[protected], Bill Paid For SEP2014-NOV2014.Payment Mode :E-Payment.Received Rs 4556.00 Kindly look into the matter.I request the authority to adjust the money for my next bill.Awaiting reply.thanking you Durgadas Patra (C.T.) Trinath Building, Narayantala West, Baguiati north 24 Pgs, Kolkata 59, Mobile no [protected]

dear sir, my name is aloka rani das, my connection id[protected], saratpally, inda, kharagpur, inst no : 04361736, meter no : L2656987, dear sir, after installing the new meter i am seeing that the bill is definitely un actual, because i am alone in my house, my usage is 1 fan, 2 tubelight, 1 fridge, 1 tv and one motor pump for water which is used 10 to 15 minutes in a day, and my currant bill is 3781.00 for 3 months, you can check my previous bill my bill were in last year summer time 1200 to 1500 for 3 months, i think there has a problem in new meter, kindly replace this as early as possible, and give me a rebate for this current bill, i am a widow pension holder, this huge amount bill is a very very big burden for me, and this will be very tough to pay, so kindly do the needful, thanks & regards, aloka rani das w/o late panna lal das inda, saratpally, kharagpur. meter no : L2656987 mob no : [protected] ( son )

Dear Sir, I have paid my bill for the month sept. 2014 invoice no.[protected] online at WBSEDCL today 01/09/2014. my money has been deducted from my account pyament is complete but i didn't get any receipt for the same. my ID[protected] . please do the needful to send me the confirmation mail and sms or else tel me what to do. thanking you.

To, The Chairman West Bengal State Distribution Company Limited Vidyut Bhavan Block - DG Sector-II, Bidhannagar Kolkata - 700091 Sub : Complaint against shut down of power supply on regular basis Respected Sir/Madam, This is to bring your kind attention that I, Barsha Mahato(Consumer Id :[protected], a permanent resident of Bandwan block of Purulia district, want to inform you that we, the residents of our locality is suffering from regular shut down of power supply from WBSEDCL from last three months. The supply of power is pathetic in our locality. But as usual the office members of WBSEDCL office used to show the bad weather conditions like reasons in order to avoid their responsibilities. Power supply is cut off while a thin hint of cloudy sky. Same happens even there in no hint of bad weather conditons.They don't even bother to listen about our regular complaints against irregular power supply. Average shut down of power per is almost 5-6 hours a day. My locality belongs to comparatively rural areas and we do not expect better service and supply than from urban areas. But that doesn't mean that we have to suffer continuously in order to facilitate others. We also expect that service and of course in spite of any sort of rural-urban discrimination from a West Bengal Govt. enterprise. And the students of our locality are the worst sufferers as they are shutting down power supply regularly at 7-10pm apart of day time shut downs. I am a school teacher by my profession. So i think its my duty to put this serious problem to the authorities, who are in charge of looking after these sort of problems. And I believe it should be taken care of properly. Therefore we will be glad if you to kindly look into this matter sincerely and expect to do the proceedings for necessary steps to be undertaken from your part. Thanking you Yours Faithfully Barsha Mahato Consumer Id[protected] Bandwan, Purulia West Bengal Pin-723129

I am suffering for the past 2 months the electricity department is delaying my refund amount I have requested innumerable times for it and they keep on telling you need to wait if I delay to make a payment of the bill they charge me interest late payment charge or disconnect our connection now when it is there time to pay me back my due amount they are delaying, will I receive an interest the number of months they have kept my money. Need your immediate action on it.

Sir, My SSI engg.unit named, Tathagata engg.works.vill-Basudevpur, P.O.-Belkulai, Dist-Howrah, pin-711322, consumer id[protected], our local electric office-Burikhali, Howrah(wB).It has been observed, at every time before shutdown they do not send any information, not only that, they do the shutdown programme on running day where shutdown day is scheduled on Mon day in our area but it not follow at all.For this, we suffer muchmore and our worker are Idle sitting, where we have to pay them salary without production.Eg.-Today(24.08.14) is shutdown from 10.30am to 3.00pm without information and our urgent production are in hamper. so, you are requested to solve above vital matter. we are waiting for your reply and also solutions. Thanking you, RANJAN Dey(Proprietor), M-[protected] emails : tew.[protected]@gmail.com

To The Chief Engineer, WBSEB, Kestopur Division, Kolkata-700 101. Dear Sir, With reference to my Complain leter dtd.15th July & 31st July'2014, regarding to Change my New Defective Electric Meter to Kestopur (WBSEB Kolkata-700101) Office but unfortunately not yet getting any response at their end. My Meter No.[protected] and Consumer ID No.[protected]. Kindly take the necessary step as urgent basis. Thanks & Regards Kesto Das

Ref: Consumer ID:[protected] Consumer Name: Samaranjan Mandal Madanpur Gr. E/S Bank payment ref. No. MSBI[protected]IGY3771892 Transfer to[protected] Sir, with reference to as stated above, I have paid electricity bill for the month of August 2014 of Amount. Rs. 1876/- (I have paid 1880.49) through online banking using my brother a/c on 19/08/2014.Details of bank statement is attached for your ready reference. But I did not received any money receipt. At the time of transaction, payment was found successful. But it was written that payment cannot be made. I could not understand whether the money will be credit to my account or payment is successful. Please inform me. Last date of payment was shown in portal is 21.08.2014. I have sent email to [protected]@wbsedcl.in <[protected]@wbsedcl.in>; on 19/08/14 but no reply was given by them. Thanking you With regards Samaranjan MandalMob: [protected]