wd — HDD Crap

billa86

from Kashirampur, Uttarakhand

Jan 23, 2015

Address: New Delhi, Delhi

I have wd passport which is making repeated clicking sounds and I think its going to create some problem in near future. Is it dying or what?? And before any thing happens I want to take backup of drive on to wd personal cloud drive. Kindly tell me how can I do that and what to do with my passport?? I wan WD blue and also not available in my city????

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Western Digital Customer Care

Jan 23, 2015

Verified Support

Hi billa86,

Based on your post, It may be a hardware issue. To confirm the possible reason, please check a WD article, It may help to identify the noise or sound is normal.

http://wdc.custhelp.com/app/answers/detail/a_id/568.

If you found the sound is abnormal, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://products.wdc.com/support/kb.ashx?id=x9Maqg

For WD My Cloud backup, you may refer the below link.

http://wdc.custhelp.com/app/answers/detail/a_id/10436

To buy the WD Blue internal drive, you can check the nearest computer shop or check with online retailers.

Hope it helps.

DK_WD