[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — west bengal state electricity distribution company [wbsedcl] paytm payment gateway problem, payment getting stuck, amount debited from bank

Address:732101
Website:www.wbsedcl.in/irj/go/km/docs/internet/new_website/Home.html

Dear Sir,
This is to inform you that I, Md. Habibur Rahaman, residing at Pirojpur, Malda, and my Consumer Id is[protected]. I have paid the electricity bill of July 2018 of Rs. 6494.12 only through "http://www.wbsedcl.in" by using PayTM payment gateway, and the Transaction Id is S30407711/1 on 06.07.2018 at about 12.15 pm, and the money was debited from my account but still the payment remains in pending or in failure state, hence the bill is showing in the above-mentioned site as unpaid till date and it is not showing the payment receipt of the bill for the month of July 2018 of Rs. 6494.12 only.
Please assist me in this regard. I contacted with wbsedcl and paytm but both companies are not responding to my requests.
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Jul 20, 2018
Complaint marked as Resolved 
Dear Sir/ Madam, The problem has been solved. Thanking you.
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Jul 13, 2018
Updated by Sohel Rahaman
I used debit card of Indian Overseas Bank.
Complaint comments 

Comments

Sir

I was done an online payment on 26.06.18. on WBSEDCL QUOTETION PAY through axis bank online net banking Paytm mobile solution Pvt. Ltd. of amount Rs 2245 but payment status showing by WBSEDCL failed but payement showing wbsedcl. although my account balance debited .consumer id[protected]
App no -
[protected]

Please ref my online complain no 12987528 and personal application dated 12feb2018. For replacement o[censored]nserviceable miter. My consumer no is[protected] and mobile no is [protected].you are requested to take necessary action.
Sir

I am kalyan halder i have already submitted my application from for a new domestic connection, application num- [protected]. By mistake i mention there 105 watt instead of 200 watt. So, i am retrieved to get new connection. therefore i request you go get my amount back.

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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
    +91 33 2359 8128
    West Bengal State Electricity Distribution Company [WBSEDCL] Address
    Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091
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