Western Digital — company not sending my replacement hard drives and saying to me that my drives are manipulated

shivam152

from Jamshedpur, Jharkhand

Address:

Patna, Bihar, 800008

Hello sir,
I am a very old and faithful customer of western digital india.
This time i am using approx 50 hard drives of western digital purple and green in my digital labs.
One of my friend created an rma for his 2tb hard drive which was physically broken and your company
Sent to him absolutely brand new hard drive.
And when i sent my hard drives which are in good condition then your western digital india saying to me.
That they will not provide me hard drives. Against my rma. As they are manipulated.

Your indian western digital is trying to fraud with me.
I had subbmitted my hard drives perfectly in fine condition on your drop point center patna.
I am innocent and i want my hard drives against my rma #87210888 and my rma #87231720
I had submitted total 8 hard drives of 2tb purple 4+4. 4 hard drive in each rma
And one thing that you will loose your old and faithful customer.
My drives are not manipulated.
I want the drives.
Till date i never buy a single drive of another brand except western digital.
If you will not provide me hard drives against my rma. I will go to the consumer court.
And will never buy a single hard drive of western digital.
I have a very good faith on western digital but now i will assume that company cheat people and doing fraud things.
Thanks
Shivam jaiswal

+1 photos

Was this information helpful?

No (0)

Yes (0)

Western Digital customer support has been notified about the posted complaint.

Nov 02, 2017

Updated by shivam152 I did some serches on google about the issue and seen that there are alot of people who are facing the same issue .
people are saying that they sent the drives to the company as in mint condition and in good packaging condition.
but the WD Company says they will not provide the hard drives as the drives are manipulated.
the company is cheating with us.

Nov 02, 2017

Updated by shivam152 some people says that the company takes the old hard drive.
And says to customer that we will not provide you a hard drive.
As this is against our policy and we will take the old hard drive as a proof.
but after some few days when customers forget their old hard drives.
the company sells the same hard drive as in refurbished market in lower prices.

Related Western Digital reviews

View all 243 Western Digital Reviews

Comments

Di Ricciardi

My WESTERN DIGITAL (WD) hard drive does not work and WD is giving me the run around. no matter where i search i see the same kind of complaints ways they will not cover the products even when they should be covered under warranty. i send information they want and it is not good enough call back always get someone in India seems like reading a chart. they will not hang up until you do but will not give you much more then lip service with alot of wait 24-48 hours and you find yourself starting over to wait 24-48 hours again. here is one person who has similar problems i do with WD. it seems as if they mastered blowing off the customer and keeping their work for way to many years from my search finding the customer service seems to never been fixed by WD. so sad i will avoid buying products with their product in it.
wd is not for the customer. i getting all of the things i am reading