Western Digital — External HD problem last 1 year +

Address:

411002

Hello sir / ma'am,
I purchased external hd from western digital before approx 11month i transfer my data (Auto cad software 2015 original copy, 3dmax software, google sketch p software, my portfolio as i am interior designer. My client information
My personal data of photos, music, movies,
It fail i contacted western digital to help me recover data from there sub standard sub quality hd.
On getting the permission i tried from 3rd party to recover the my data in the mean time i have tried to get help from western digital at the end the came they collected hd and told me that they will recover data and send it to me.
But i think they have also fail to recover data and since 23rd sep. 2016 i have heard or got any communication from western digital
Know my business is suffering i can not work on my portfolio or my designs or get new business that is a loss to me
That is my lively-hood
Know i am inserted my data and western digital - hd
Please help me in this regard in at early date and if requred i can sub-meat copy of emails hope to hear from you.