Western Digital — failure of my book (external backup hardware) to correctly respond to my computer crash.

Address:

13512-106th Dr SE, 98296

Around the last of March 2019, my computer crashed because of an improperly installed Windows 10 by a Microsoft employee. I lost my files. Before I had learned what happened from a Best Buy employee, my backup hardware misinterpreted the lost files as deletions made by me. The hard drive backup made my lost files permanent. Included among those files was the draft of a book. This is unacceptable.