[Resolved] Western Digital — hard disc problem | |||
my hard-disc was not working from last two days my hard disc is in warranty so please help me to overcome this problem by sending your engineer on this address as follow 105, Pallavi C.H.S., Tata Colony, Navaghar Road, Mulund (east), MUMBAI -400081 please solve my problem as early as possible Thank you! ENC: email [protected]@gmail.com- Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 06, 2014 Western Digital Customer Care's response Hi Abhikap, I am sorry to hear about it. Based on your post, it may be a hardware issue. For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies. Here is a link for data recovery companies. support.wdc.com/recovery/index.asp?wdc_lang=en . Hope it helps. | |||
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I'm sorry you had such a bad experience. I'd like to try and help. As per your notes, it may be a hardware issue. For the confirm if it’s a hardware cause or not, I tell you some troubleshooting steps.
Step1:
Check the HDD is physically visible in disk management.
Check drivers in device manager.
Try to connect with different USB ports with the same computer.
Try to connect with to other computer.
Change the USB cable (USB 3.0).
Step2:
Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue.
Please refer to the link below for Windows Data Lifeguard Diagnostics:
http://wdc.custhelp.com/app/answers/detail/a_id/940/p/228%2C195/c/130/session/L3...⇄ .
If you still facing the problem, You can contact to our Support team.
Our support team will be glad to help you out.
The following link contains details of India support team:-
http://support.wdc.com/country/country.asp?c=india .
Hope it helps.