[Resolved]  Western Digital — hdd making clicking sound and not recognized

Address:Mumbai City, Maharashtra

I have wd passport which accidentally fell from me. After that, i connected it to my laptop, it started giving a clicking sound, and i could hear the spinning sound also, but windows could not recognize the hard disk. Is my hard drive gone now??
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Aug 14, 2020
Complaint marked as Resolved 
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Hi vishal88,
I hope you are doing well. Based on your post you may try the following basic troubleshooting steps.
1) Have you tried to connect the using different port available on your PC? You may try to connect the drive through another port if you have not tried.
2) Try to connect using another USB cable, sometimes the cable might be failing or not supplying enough power to the drive.
3) You may try to connect the hard drive to another system to check the hard drive is working or not?
4) Are you able to use other external drives without any issues?
Try to check in device manager with the following steps.
From the start menu right click on the Computer and choose Manage.This will bring up the Computer Management Window. Now you can see Device manager on the left hand side under the heading System Tools.
In Device Manager, double click to expand "Universal Serial Bus controllers", Check if at all there is an exclamation mark along, the driver, it suggests issues with the driver installed. Right click on the "Uninstall" and click "OK". Then try to reconnect the drive it should show up.
If it doesn't appear in Device Manager then you could try checking in Disk Management. Check if it appears there, sometimes it may turn up as Disk 1 or Disk 2, and the status. You could try to initialize and format it from here.

To make sure if there is any damage on the hard drive you may run the Data Lifeguard Diagnostics from WD. Below is the link with guidelines.

I hope it will help you.
Thanks for ur information.. I tried but nothing worked out..It dead now. Can, the data recovered from this hdd and its not broken and under guarantee. Can it be sent for replacement??
Hi vishal88,

I am sorry to hear about it. For the data recovery, you may try some third party softwares. If the data is really important, you may try the professional data recovery service in your area before sending it for replacement.

Here's the link for RMA:


Hope it helps.

Actually what i wanted to ask was that, " As the hdd was fell down, and may be something is broken from inside, and it is still under warranty, so will it be replaced under warranty (as in my case)"
Hi vishal88,

This kind of damage is normally not covered. You may read our warranty policy from the link below:


Hope it helps.

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