Western Union Complaints & Reviews

I sent the money dated sept 11 and showing delivered to my bank account sept. 13. But as of sept. 18, the money is not yet reflecting to my account. Called thr bank several times and says there is no pending remittance as of sept. 18 and advise me to call western union. Called western union and said it was already delivered on my bank account dated sept. 13 and there is nothing that they can do.

I’ve been sending money through western union, to my son since he left home, for quite sometime now and I haven’t had any issues until now. I sent my money on 8/27/2021 in the amount of $1000, my son didn’t go and pick the money up That day, but once he went to pick up his money, there was a hold placed on his money, so he called me and asked me to call and find out what’s wrong, because he said that the people at the western place said that, the sender has to call and that they couldn’t give him any information, I called western union and spoke with a female representative, and she said that they placed a hold on it, to protect the sender and that I have to answer some security questions. I agree to answer the questions. The representative started asking personal questions, like, what’s the purpose for me sending this money? Then she asked, Is the person I’m sending the money to, is he my biological son. I’ve never heard of western union asking questions like that before and I was very angry, that she felt comfortable asking me Personel questions about who I’m send my money to. I believe that this was a violation of my rights to send money. I know that as long as, I follow the guidelines, that are put in place by western union, requiring my son to show his Government issued ID and me showing my government issued ID, their should’ve been a problem. I plan on filing a lawsuit against western union for Infringing on my rights to privacy.

I have been sending money from Australia to India for the last 6 years. I usually sent to my account and my mom's account. Suddenly one of a sudden they block money and have asked to provide a list of documents.

I have provided the required documents but still no action. I called up Western union customer spoke to a lady she is good for nothing and don't have any knowledge how to speak with the customer. She didn't understand customer's concern. She says this is much we can do, you need to wait till we call you back.

VERY VERY FRUSTRATED CUSTOMER SERVICE.

Today I was waiting in line being outside and standing as the 8-th client on line( 4 pers inside and 4 pers outside) to received 700$ rom my parents.
The lady at the desk, Mme Veronique, knows me and the time that I reach to be the next in line inside at the desk (and I was in a line more than 30 min because was just a worker ) told me that she can not serve me to give me the money because today she has no money till Wednesday. today bing Monday, and she invited me to came than or to go to another center. I did not realized just when I was outside that she served everybody to give them money alter they give theyrs checks and rustated I came wright back at the desk and I asked her why to them she give money even more than 1000 $ and to me she reused.I DO WANT TO STATED THAT WERE NO SIGN AT THE DOOR OR OUTSIDE THAT SHE SERVED JUST PERSONES WITH CHECKS TODAY.(outside beeing a long file of people)
Mme VERONIQUE continued to refuse me and alter I was abuse by a old quebecois ### client being a emigrant and to go back to my country several times .Mme Veronique agree and she put my money on TITANIUM card witch I accepted after being abuse and loosing my time to stay in line rom outside o the store)
This Veronique knows that I am a fidèle CUSTOMER and that I am in longue term disability but she abuse me today, , , she refused to serve me EQUAL like every body .Even she stated that she is trying to have money as longue as she can for the cheque exchanged and next time to go to another center.
IT IS WESTERN UNION EQUAL FOR ALL THE CUSTOMERS OR IT IS WESTERN UNION RUN BY ONE WORKER on special at this Insta cheque on 6375 Sherbrooke Est str in Montreal...
Well one thing more ...she did not gave me all the name when I asked just stated than She is working there more than 11 years .
All was recorded to the cameras inside o this center ...I think that all the story is there.Thank you.

Ref:_00D15F40r._5001C1gIG49:ref

I registered on WesternUnion website on Apr 27, 2021 and submitted softcopy of my documents online. Then I learnt that there are 2 options for KYC. One manual and another eKYC. When I tried for eKYC (since I wanted to avoid going to YES bank in this lockdown situation) it was disabled for me.
I called up customer care and asked for help. They informed me that since I have not mentioned my middlename (on their website it is clearly stated that middlename is optional) eKYC cannot me done and asked me to write an email to '[protected]@westernunion.com' and request to add the middle name.
For couple of days I used to get only one email per day from them asking for one or the other things like PAN & Adhaar card.

Then their reply and response stopped. I have been calling them daily and the only pale and pathetic response I get from them is that "Sir we have already escalated your issue and our backend team is looking into it"

It's been more than 7 days now and they cannot simply add my middlename so that I can complete me eKYC and go for transactions.

I wonder if in initial stage WU is so pathetic, God knows what are they gonna do while I transact!!!

Hi,

My name is rafiah Ahmed khan and this regarding my money that send to julias tigga account in india and the mtcn number is [protected] yesterday morning from the store but is under process and they need that mo ey very urgently so please release the money as soon as possible from your end and its a humble request..

I sent to money india from Australia. But when my brother going there to pic money than western union guy charge 50 rupees extra. He said we just earn only 12 rupees in transactions. But that’s not good for customer. Please I request to you guys take action this type of guy working in you’re branch.

I transferred my college application fees to Germany using Western union. Since then I have been following up for reciept of my payment. They have giving excuses and giving me timelines again n again. It been almost 5working days and I still not have recieved anything from them.

Are they frauds?

My sis tranfer 52310 inr in my account from 10.10.2020 and money not come in my aacount wht is ur issue why money not come in my account wedtron union fraud plz help plz

Hello, i had made a transaction through western union on the 27th august’ 20 of £1530 to birmingham city university to their netwest bank account for certificate of application for study (Cas). Since university is demanding a swift copy or tt copy for the issue of cas i have been requesting western union for the swift copy or a tt copy through mails and speaking to customer care executives till date but there has not been any support or help from the western union. My course is due from 7th sept’20 and on the basis of cas can i apply for visa which will take 3 weeks and 2 weeks of quarantine once i reach uk. Western union is not ready to understand the seriousness of the situation.
Student name: rohit krishnakumar tiwari
Student i’d: 20147044
Sender: ambica sharma
Receiver: birmingham city university
Mtcn no: [protected]
Date: 27thaugust’20

This is about cheating people called numerous times talked with customer service they are simply lying i am getting money all the times getting same money as official dollar rate for day it’s since lockdown there is difference since lockdown they are taking advantage. Like today date dollar official rate is 75.48 and i checked westen union official website rate $ 74.58 per dollar but they give 73.21 same rate since lockdown look like they fixed it problem is that people who send money they are sending same money. But recipients are getting less money. As people in us have less time and top of that it’s the recipient they don’t care about people receiving money people and most of them donor even complain this is too much of robbing people

I have made international transaction through western union to oriental bank of commerce in India of RS 20337.42 on 24th Sept 2019. but when i check the balance it does not appear in bank statement.

As told by bank these transaction is IMPS transfer as it is through western union.

I have contacted both western union and oriental bank of commerce.
Western union is telling that the transaction is completed and amount is deposited in bank but when i check with bank they told me that amount is not deposited as there was an issue in transaction and amount is refund to western union.

Please help me in this regard.

I have applied for western union agency through regional manager of western union 45 days back. He took registration amount and the required documents and not responding to the calls since 30 day regarding the update on the process. This is not the professional a person at that level is showing and also giving negative image about the company.
I request you to address on the above and do the needful at the earliest.

A fraudster named Raju posing as Western Union Transfer based out of DR Complex, Uttarahalli Hobli, Bangalore(fake address as listed on internet) and using phone numbers [protected], [protected] and [protected] is cheating the consumers using Mobile payment app fraud or UPI pin fraud.
He says he will help faciliate the transfer money online. from India to family members/friends abroad.He takes the details like your mobile number, bank account details, Google Pay details and asks you to enter your details in a Google sheet convincing all the time over the phone that it is secure. He later uses the information to deduct all the money from your account using Mobile UPI payment / UPI pin fraud.

I have lost Rs.10, 000 because of this fraudster. Many others have been cheated as well ( Ref: Google reviews )

Resolution requested : Catching this fraudster, take necessary action and refund of the stolen money.

Indian rupees 10, 0000 transferred to my account from canada on 30th of april 2019, till date money has not come to my account nevertheless of and on come to the bank and check with, no valid reason bank people seemed quiet incompetent solve my problem, the manager of bank also asked me to wait saying he will check it out and call me back, now 5th days continuing my pursuit to get money on my account. All my effort could not find fruitful.
Your valuable action definitely and immediately can find money into my account.
Name : rugus g. Lopez,
Account no [protected]
Amount rs. 100000/
Ifsc code : cbin0281329
Bank : central bank of india, rishimangalm, trivandrum, kerala state
India.
I believe your sooner action serve for good
Thank you
Regards
Rugus g. Lopez
[protected]

The staff sitting at western union camp belgaum karnataka 59000 is not at all helpful
They simply trouble the customer and ask when them to do which is not required
For instance i had been to collect the money sent by my one of relative from saudi arabia
The proces is so simple just show the 10 digits code and receive the money
But that person asked me to wait half and hour and then asked to give some identity xerox as well as original where as it could be even scanned from mobile phone but she wanted it in her hand.
She has simply troubled me telling
Cash counter is closed
Wait for half an hour
Come on tuesday where as monday also work could be done
This was seriously not expected from western union atleast
Just because such silly staff we have to loose our trust which we have on you
Disappointed!

My name is patrick, i used the online western union to transfer money to haiti. It allowed me to make two transactions using my debit card and when i tried to use it again to send money to another person, t it will not allowed me to use it a third time. The reason that i used the online is because it is convenient and i don't have to drive 30 minutes. I understand the security but there are ways you can check if someone is a fake.
I support 3 to 5 people that i send money to in haiti. The system that you have now will not allow me to do so. I have to go to a store completely out of my way to do so. It will help if they can modify the system to make it friendlier.
My phone #[protected]
Thank you

I am vinayak apate mtcn number [protected]. I gave wrong account number it's my fault and they deposit in that account but with that account number i gave account holder name. If given account number and given account holder name is different than how come they deposit in that account.
I ask western union how they deposit the money in that account buy they said it's already successful transfer to account
We can't do anything u have to contact bank
Why should i contact bank i gave money to western union so if their is any problem i have to contact only western union
Can u sort out my problem
My contact detail [protected]
Email [protected]@gmail.com

Dear team,

Somehow, i have became a part of fraudulent calls. Looking for support on this matter to find out the suspects.

Preciously, i (Monika tanwer) received a call from +[protected] today after noon saying that they are calling from general directorate of residency and foreigners affairs and they have an arrest warrant issued against me. Soon, they will send the police to get me arrested and have me deported from dubai.
In order to avoid that i shell be depositing some money with which it will resolve. They made so much hype saying many things like blacklisting of passport for 15 years and so on.

I realised this scam after doing below mentioned three transaction:-

Name:- vipin sharma (Mtcn :- [protected] aed:- 1479)
Name:- manish verma (Mtcn:-[protected] aed:-2479)
Name:- mandeep saingh (Mtcn:- [protected] aed:-2379)

Further, i have called western union call centre and asked to raise a case which is cpp:[protected]

Please register my fir (Under above mentioned names) and i am registering local case in dubai as well.

With haryana police image and trust i look forward to hear some guidance of how to get the money back or give lesson to those three people who showed there id’s while extracting the money from western union.

Attached are the transaction receipts.

Please support, thanks a million.

Kind regards,
Monika tanwer

Documents attached below:

Sri sandhya power systems h. No:10-3-62/1, shop no. G2 street no.3, sri ganesh plaza, beside metro restaurant, andhra bank lane, east maredpally, secunderabad - 500026... This is is to inform u that this branch service is not good, every time they are saying no amount in bank... We are very poor people.. Requesting for gas subsidy amount since 15 days the amount only 2000/- daily every time changing the date in the receipt and asking to come on that day... Ok all the time our job sir will not give permission but even taking leave and roaming for bank to home, me and my husband also went yesterday so he told no cash give me your bank account details will transfer said... Ok my husband given bank details also till now din't transferred.. So my husband called him and asked so the bank person answered the girl transferred or dint i dont know will confirm call bank after 10 min, again my husband called after 10 min so he answered till now dint transferred come to bank tomorrow at 12pm, so my husband said what is the problem why u people are doing like this i'll give complaint on ur bank... So the bank person called (Shravan kumar cont no.[protected]). He said go and give complaint to anyone nothing will do anybody... If will go to the bank every month for subsidy amount... So less amount will not give... For that's why we are taking for every 5 to 6 months for that also he is not giving... If we are suffering this much and what about the other customers please take action as soon as possible and please do needful... My husband name p. Santosh cont no.[protected]... Thank u