Westside — Order not shipped for days, then cancelled and no refund details

Website:www.westside.com

I placed an order on Westside website on 2nd August which they didn't ship at all (way past 5 days which were mentioned ), I clicked on cancel order but didn't confirm cancellation, the status now shows "order cancel" but I've received no mail or text regards the cancellation or refund details.
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Mailed them and called them as well. Have been doing that for days! No response. Pathetic service.

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