Whaaky.com — Duplicate power bank given

bhupe95

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Hi All, I have ordered the power bank from whakky.com (MI 10400 MAH). However, it is duplicate. When I came to know about it, I have called their customer care more than 50 times (Mentioned in Website) but no one is picking up the call. Even in email as well there is not response. It seems to be like a fake company which is created to loot people. It also does not have serial number. Total Power bank ordered 4. Please help me to get my refund. Regards, Bhupesh Sharma [protected]

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Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Apr 03, 2015

Updated by bhupe95 Dear All,

Whaaky customer care is not even bothered to reply even once. I have emailed them several times but no reply. I tried calling them several times but noone picks up the call. I still feel like cheated from them. They are not returning my product as well as not giving my refund.. I would suggest all to reffrain from these kind of companies. Below is trail mail which I have sent to whaaky.com.

Support Whaaky <[protected]@whaaky.com>
Mar 18

to me

Dear Sir/Mam,
We would be definitely happy to assist you. Kindly provide me the snapshot of the product you have received, so that we can assist you better.
Snap shots should be sent within 48 hours. No claim will be accepted after 48 hours.
Kindly don’t hesitate to contact us.
Thanks & Regards
Your friends from Whaaky

.

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 18

to Support

Dear Team,

I have tried calling your customer care more than 70 times from the very next day when i received it .however, no one is answering it. The product you have provided is fake. Attached is image for your reference.

Fake products spoil the image of your company. I have used MI power bank before & i know how well it works however, it is not applicable in your scenario.

I am also attaching the trail mail which i have started after no response from you guys.

Please replace my product with the original one or refund my amount.

Regards,
Bhupesh Sharma

3 Attachments

Preview attachment 20150318_144436.jpg

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Preview attachment whaaky.com Trail mail.docx

whaaky.com Trail mail.docx

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 19

to Support

Dear team,
Awaiting reply.
Regards,
Bhupesh Sharma

support whaaky
Mar 23 (11 days ago)

to me

Dear customer,
As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016

For further queries, kindly revert to [protected]@whaaky.com
Thanks & Regards,
Your friends from Whaaky

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 23 (11 days ago)

to support

Dear Team,

Thanks for your Reply. I will be sending you the power bank by tomorrow at the below address.

Make sure you send the Original MI Power bank this time.

Regards,
Bhupesh Sharma

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 25 (9 days ago)

to support

Dear Team,

As per the discussion with your customer executive on trail mail, I am returning the device through courier. the product received is not genuine and faulty, hence i want the original and genuine product.

Please also tell who will bear the courier cost which i have paid to returning your product. Normally, if you replace or refund your product it is done by the handler(online shopping company itself).

I am already using MI power bank & know how does it work. Sending duplicate products spoils the reputation of the company. I have shown faith in your company & donot break my confidence this time.

if you still cannot provide original then return my money.

I will share the courier number on email tomorrow.

Regards,
Bhupesh Sharma

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 29 (5 days ago)

to support

Please find the Courier number Z51561273
Awaiting your reply.
Regards,
Bhupesh Sharma

bhupesh.sharma05 <bhupesh.[protected]@gmail.com>
Mar 30 (4 days ago)

to support

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Mar 31 (3 days ago)

to support

Dear Team,

Awaiting your reply.

Regards,
Bhupesh Sharma
[protected]

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
Apr 2 (1 day ago)

to support

Awaiting your reply.. What kind of support you are running if you cannot even reply once.
Regards,
Bhupesh Sharma

Bhupesh Sharma <bhupesh.[protected]@gmail.com>
11:56 AM (57 minutes ago)

to support

Dear Team,

Awaiting your reply.

When I can expect your revert? When I will receive my product??

Regards,
Bhupesh Sharma
[protected]