[Resolved] Whaaky.com — duplicate product received.Got cheated!! | |||
I am from kolkata.I made a combo order (reebok shoe & track shuit) on whaaky.com.They calimed the products to be original.I paid Rs- 949 throuch credit card.But unfortunately I received a fake pair of reebok shoes whose cost can't be more than Rs 100!!!.Also the ordered size & the received one doesn't match..Also the tracksuit is defective & of very poor quality, hardly of 100 rupees .I have taken the snap of both the products & attached the same herewith..Actually the cost is not important here, problem is they are cheating people which cannot be compromised at any cost.Its a crime. Please take some action against such fraud company.I beg. My oder number Order #S80213414 Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Mar 18, 2014 Whaaky.com / Way2Online Retail Customer Care's response Dear Customer, We @ Whaaky value each and every relationship and are committed to providing an excellent experience. We apologise i[censored] have faced a problem, but we assure you that we will solve the same at the earliest. You will receive a mail from [protected]@whaaky.com at the earliest. Thanks & Regards Your friends from Whaaky | |||
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
"""Dear Customer,
This is in acknowledgement to your mail. We have received the images. This is to inform you that we vouch for the originality of the shoes from Reebok, India. As per our replacement policy, we go ahead to dispatch the replacement or refund if the product is defective or damaged. As an exceptional case, since you do not like the same, we can go ahead to replace your shoes. Kindly send the product to the below address that you have and we can go ahead to do a replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Replacement
Once we receive the product from you, we will go ahead to do the replacement.
Note:
1) The product should be dispatched within 4 business days for replacement of the same.
2) Kindly do not forget to mention the order number & the size you required.
Thanks & Regards,
Whaaky Team""
My Reply :--
""Thanks Whaaky, for your kind reply.
I have dispatched the shoes through speed post (India Post) today at the address mentioned & it is expected to reach you in 2-4 business days.Order number(S[protected] & size(8) are clearly written on the packet.Please keep the speed post number EW[protected]IN for easy reference.
Please keep me updated of the latest status & let me know any input is required from my end.Expecting a pleasant experience with you people ""