Whaaky.com / Way2Online Retail — my order no [protected]

Address: Hyderabad, Telangana

On 14th december 2018 i placed an order vide [protected] for a nokia 5323 refurbished mobile and made payment of ₹1099, payment id of which is[protected] for delivering the article at my home..in the name of swarupa roy.
But till date i have not got the article. No information also they provided me. Only i got a message that payment is successful..in my given address.
Please look into the matter. Or advice me wheather i have to go to police or knock the door of law.
Yours faithfully,
Swarupa roy