[Resolved] Whaaky.com / Way2Online Retail — Refund not given even after delivering the detect product

pinkanimal

from CHENNAI, Tamil Nadu

Address:	500016
Website:	WWW.WHAAKY.COM

I have ordered a 16 gb memory card, but what i received was defective and i returned to them on the next day itself.. It is more than a month now, i sent more than 50 mails to them but they never responded.. They cheated me and i lost my rupees 849.00. Even they dont have a courtesy to reply any one of my emails. Please ban this online fraud company.
Order# S[protected] ordered on oct 20 2015, product received on nov 12 2015 and i returned it on the same day.. Now it is more than 2 months.

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Feb 22, 2016

Complaint marked as Resolved

Hi finally i got my money refunded to my bank.. Thank you so much for consumer complaint forum.. After two months of continuous mail and your help finally they refunded the money.

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Feb 02, 2016

Updated by pinkanimal Please see below the mail sent by whaaky team on december 10 2015, but still now there is no reply about the replacement or refund. Really it is irritating. Atleast i am requesting you people from customer complaints to take necessary action.

On 10 December 2015 at 17:28, whaaky wrote:
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Dear Krishna,

Order No: S80992017
Product: 2 Samsung 32GB Memory Card +2 Card Readers-Akshay Traders

This is to inform you that we have received the self-shipment that you shipped across to us for replacement. On the basis of your complaint, we would be dispatching the replacement to you within 4 business days. Once dispatched, you will receive a mail with the consignment number and courier name.

Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24hrs.

Thanks & Regards
Your friends from Whaaky

Verified Support

Feb 08, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear krishna, This is to inform you that the product that you shipped to us, has been received by us. We can definitely go ahead to initiate a refund. We will be processing your refund online and your amount will be credited and reflected in your account in 5 business days. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.