Whaaky.com / Way2Online Retail — Replacement

Vishal madhwani

from Gurgaon, Haryana

Address:

Ahmednagar, Maharashtra, 414001

I ordered lg headset and mi power bank of 10000mah from whaaky. but the mi power bank was not working, so as per company rules i forwarded the pics of defective product and processed the product for replacement as per mail recived by them. now even after 20 days approx i have not recived the replacement of defective product. even after several mails and follow up i only recive reply that they have recived the defective product and they will dispatch the replacement in 4 business days. The complaint is still not resolved.

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Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Jul 29, 2016

Updated by Vishal madhwani The company has replied that they have recived the self shipment that is they have recived the defective product and they will replace within four business days. But it's almost 20 days and they have not provided me with the replacement. The company email is [protected]@whaaky.com. Even there is no one to answer the phone

Aug 10, 2016

Updated by Vishal madhwani Still the company has not provided the replacement.

Aug 15, 2016

Updated by Vishal madhwani The company has replied that they have forwarded the replacement by DELHIVERY PREPAID company but I didn't find any company with name as DELHIVERY PREPAID. The website I found with delhivery name but the shipment number S[protected] provided by the company is not valid. I don't know what exactly is company upto.