[Resolved] Whaaky.com / Way2Online Retail — Fake product shipped twice

Ahmed Raza Khan

Address:	Hyderabad, Andhra Pradesh, 400059
Website:	Whaakysupport.com

This is to inform you that I have ordered a Samsung metro mobile but company send fake mobile which I had returned through courier with charges of rs 350 later they again reshipped the mobile which again was a damaged mobile now again they r asking to return the product then only they will reshipped the same . since the mobile cost is 1100 which I had already paid. Again if I courier the mobile it will cost me 300 rs because of which it will cost me around 1800 rs. Company is doing fraud with customers requesting to take some strict action against them.

Regards

Raza
[protected]

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Nov 23, 2016

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer,
Order no: - S[protected]

As per our Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the refund.

Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016

We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to help line number [protected]

Thanks Regards Whaaky Team

Verified Support

Apr 24, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer,
Order no: - S[protected]

We are here to assist you better. As per our records, your product was delivered to you on October 2016 through Dotzot courier.

Thanks, Regards Whaaky Team