[Resolved] Whaaky.com / Way2Online Retail — refund amount yet not credited. and without resolving they are closing my previous complaints.

ओ

ओमी ओमी

from Pune, Maharashtra

Address:	500016
Website:	www.whaaky.com

Below are the Previous complaint Links, they are not resolved and closed.

Complaint 1 :
https://www.consumercomplaints.in/whaaky-com-way2online-retail-refund-my-amount-...⇄

for snapshots of mail kindly go through below link.

Compamint 2 :
https://www.consumercomplaints.in/whaaky-com-way2online-retail-refund-my-amount-...⇄

Order placed on :[protected]:34:17
Order no. S[protected]
These people send damaged products two times.
And again i have to send them that products two times.
They cheated me.
And when talking to customer care they disagreed that product is not received yet.
After few call to dtdc and whaaky, whaaky people accepted product has been returned and i m eligible for the refund.
As per policy, they have to refund the cost of the product (1499) plus 100 rs for courier charges. As i send items two times i m eligible for rs 200 for mobile reachrge plus the actual amount (1499).
Every details are shared with whaaky team.
As per company policy, they have seven days to refund, but they told me before 13th september they are going to refund.
Next date : 10th october
Next date : 30th nov
Next date : 15th Dec
Next date : One week from 15th Dec
Next date : on 18th Dec i recieved mail, "By this week"
Next date : 30th Dec
Next date : in 1st jan i recived mail saying, "By this week"
Next date : Now i recived date 31st january
How many dates?? Already you had taken 9 months of time.. Still not refunded.
Many times i called their customer care number several times. After exact 5 min 32 seconds it automatically disconnects.
Whakky, this is not good to cheat with peoples hard earned money.

Refund my money immediately.

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Feb 16, 2018

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Whaaky.com / Way2Online Retail Customer Care's response Dear Umesh Pandey,
Order no: S[protected]
Sorry for the Delay
We will be processing your refund online and it will be reflected in your account at the earliest.
We sincerely apologize and regret the inconvenience caused.

Thanks Regards
Team whaaky

Jan 17, 2018

Updated by ओमी ओमी Below Are All The Mails Your Side. Aur Kitna din ? Sharam Hai hi nahi kuch. Why are you Playing with Customer Hard earned money. Refund it immidiately.

Fri 7/14/2017, 6:52 PM
Dear Customer,

Order Number: S[protected]

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on September 13th.

Note: We will try to refund your account on or before September 13th.
Regards

Team Whaaky

Mon 9/18/2017, 5:22 PM
Hi Umesh Chandra,

Order Number: S[protected]

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on or before 1st week of October.

Regards
Team Whaaky

Wed 10/4/2017, 5:01 PM
Dear Customer,
We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on 10th October.
Note: We will try to refund your account on or before 10th October.
Regards
Team Whaaky

Fri 11/17/2017, 5:25 PM
Hi Umesh Chandra,

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on[protected].Kindly bear with us till then.
Note: We will try to refund your account on or before[protected].
Regards
Team Whaaky

Sat 12/9/2017, 11:36 AM
Hi Umesh Chandra,

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on 15th December Kindly bear with us till then.
Note: We will try to refund your account on or before 15th December.
Regards
Team Whaaky

Fri 12/15/2017. 1:12PM
Hi Umesh Chandra,

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account within one week. Kindly bear with us till then.
Regards
Team Whaaky

Mon 12/18/2017. 5:29 PM
Hi Umesh Chandra,

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account within one week. Kindly bear with us till then.
Regards
Team Whaaky

Wed 12/20/2017, 5:22 PM
Hi Umesh Chandra,

We are here to assist you better. Sorry for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on 30th December Kindly bear with us till then.
Note: We will try to refund your account on or before 30th December.
Regards
Team Whaaky

Wed 1/3/2018, 2:21 PM
Hi Umesh Chandra,

We are here to assist you better. We apologize for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account within one week.Kindly bear with us till then.
Regards
Team Whaaky

Thu 1/11/2018, 1:41 PM
Hi Umesh Chandra,

We are here to assist you better. We apologize for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on 31st January.Kindly bear with us till then.
Note: We will try to refund your account on or before 31st January.
Regards
Team Whaaky

Thu 1/11/2018, 4:54 PM
Hi Umesh Chandra,

We are here to assist you better. We apologize for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account on 31st January.Kindly bear with us till then.

Note: We will try to refund your account on or before 31st January.

Sat 1/13/2018, 10:26 AM
Hi Umesh Chandra,

We are here to assist you better. We apologize for the inconvenience caused to you, this is to inform you that we will initiate the refund and it will be refunded to your account within one week.Kindly bear with us till then.
Regards
Team Whaaky