Whirlpool — Broken Ice tray delivered with my new Whirlpool refrigerator

Address:

Gurgaon, Haryana

I had purchased a new 262 litres Whirlpool refrigerator on 17th April 2014 from Dawar’s Open World, Jacobpura, Gurgaon after spending 30000/-. The refrigerator details are: - Serial No.- [protected] - REF NEO IC275 ROY 4S SAPPHIRE EXOTICA WP The fridge was delivered to us with a broken ice tray. I had registered 3 complaints with Whirlpool customer care regarding this but each one was closed without any action being taken by the service center team. - First Complaint - The first complaint regarding this issue with service no. HR[protected] was registered on 30th April 2014. Subsequently an executive visited my residence the next day, simply noted down the part number and left without changing it. This complaint was closed by the service center with a silly reason that we did not pick the phone. - Second Complaint – Was registered on 5th May 2014 with Service No. HR[protected]. This was CLOSED without informing us and without resolving the issue. - Third Complaint – Was registered on 6th May 2014 with service no. HR[protected]. This was again CLOSED without informing us and without resolving the issue. - I have registered another complaint today by sending an email to [protected]@whirlpool.com but I do not expect anything new given their history of throwing my complaints out of the window. I had switched from LG to Whirlpool thinking high about this brand, but the way we are being treated shows that Whirlpool is no different than other brands who are only interested to sell their product and then forget about the woes of their customer. Can't we expect a better service even after spending a whopping amount? What else is expected from a customer? BR, Dayanand Bhardwaj Gurgaon.