[Resolved] Whirlpool — defective refrigerator-payment not received - wpl ref neo sp278 roy tweet reg (3s) 20603

Naveen_1977

from Chennai, Tamil Nadu

Address:

Gurgaon, Haryana, 122001

Hi,
My father, purchased above mentioned Whirlpool Refrigerator on 17 Jun from retail name Sham Lal Krishan Lal-Delhi Cantt (Invoice attached).
Fridge got delivered at my residence, when you engineer came for installation he informed us that its a display piece and also its one leg is broken. He promised to deliver new fridge in next 3-4 days but till now new fridge is not delivered,
We are a sumsung user, this is the first time we planned for whrilpool and the result is infront o[censored]s.

We requested for refund. Its more than 2 months now. Your customer service team is not handing over the cheque as they want to pick up the fridge first. We want to return the same after chq. clearance.

Is our demand is wrong?
Please help us.

Thanks,
Naveen Singh
[protected]

+1 photos

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Oct 6, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Whirlpool India Customer Care's response Dear Concern,

We're sorry for the experience you had. This concern has been raised with our service team. Our service team will get in touch shortly with an update on this concern.

Regards,
Whirlpool Support.

Aug 31, 2017

Updated by Naveen_1977 Whirlpool service team called me without reading and understanding my concern
Please understand my requirement n call me.

Verified Support

Sep 01, 2017

Whirlpool India Customer Care's response Dear Naveen,

We hope our service team has already shared the requisite information regarding your appliance refund concern. We request your understanding and cooperation on the same.

Regards,
Whirlpool Support.

Sep 04, 2017

Updated by Naveen_1977 OK.

Return my money.

Take your dabba back.

Will take up this with your higher management and if required, legal.