[Resolved]  Whirlpool — Free product w. M. Metal. Trollytopload and w. Machine cove not getting from 11 april 2015

Address:

Howrah, West Bengal

Whirlpool and its distributor (Great eastern - howrah) are cheating customers. Item: whirlpool stainwash 6512hpurchased from: great eastern - howrah (290, gt road, howrah - 711102, phone[protected] /[protected] invoice no: hw / sa / 1516 / 0032invoice date: 11 / 04 / 2015we purchased a stainwash 6512h on[protected] from great eastern - howrah branch. In billing invoice it is clearly mentioned that two offer product w. M. Metal. Trollytopload and w. Machine cover are coming absolutely free with the washing machine. On 14th april, the washing machine was delivered to my home but without the free product (Trolly and cover) and delivery man charged rs. 100 forcefully. We talk to sales agent of sushanta halder ([protected]) several times and although he told me to collect the free products from the great eastern branch but whenever i visited that great easter branch, the free product is out of stock and the agent is ignoring me. Moreover, during the demo of whirlpool engineer forcefully tried to sale the same trolly @ rs. 1300 and water guard rs. 1850 to my father (He did not have the knowledge for the free products) . My father refused to pay the addition money then the engineer left without giving any demo of the washing machine. We are really shocked by getting this behavior from whirlpool & great eastern - howrah. If it is happening to us then it can happen any of the customers. I will continue writing until i get proper resolution. If i do not get proper resolution i will moveto consumer court soon. Please share this and raise voice for cheating customers by whirlpool and its distributor (Great eastern - howrah) . Do not buy any product from such cheaters like whirlpool and great eastern. Manoj kumar shaw+91 - [protected]