[Resolved]  Whirlpool India — ac cooling issue - ticket id is s[protected] and customer id number is[protected]

The service engineer ([protected]) visited my home on 8th may 2020. He inspected ac and he suggested need to do full-service and informed me that one condenser needs to be replaced. They informed me that i need to pay rs. 1700 inr and i agreed on the same.

The service engineer's committed me that he will pick up my ac to his service center on monday, 11th may on 10 am and i need to arrange a vehicle to collect ac from my home. I arranged the van on 11th may 10 am and i called the service engineer and vasantham enterprise office number ([protected]) as well. But i couldn't get the response till 1 pm. I paid rs.500 for the van which i arranged to collect ac personally

I called the service engineer later 11th may evening, he suggested me to speak with vasantham enterprise owner ([protected]). I spoke with owner and he committed me that the service engineer will pick up my ac today (13th may). I was following up with them from 8th may to 13th may. I spoke with owner on yesterday (12th may) and i requested him that let me know if you won't be able to pick up my ac for service. He assured me that my ac will be serviced today.

When i call the service engineer today, he suggested me to get the service from outside. I didn't expect this much false commitment from any of my other home appliance service provider. Past one week i was unable to sleep without ac. If they would have told me on the first day itself, i would have reached other service provider on 8th may itself. They wasted my time and money rs.500 due to their false commitment. I was following up with them for the week. You won't, believe me, i made 28 calls starting from 8th may.

I'm really disappointed about their poor service and they provided false commitment. I would suggest you to throughout them from your service dealer contract.