Dear Whirlpool Customer Support,
I am writing this email with a great deal of frustration and disappointment regarding the Whirlpool Convertible 4-in-1 Cooling 2023 Model 1.5 Ton 5 Star Split Inverter 6th Sense Technology AC - White, which I purchased from Flipkart on[protected]. This email is to register a formal complaint about the unacceptable service I have experienced and the lack of action taken to resolve the issue.
From the day of installation, the AC unit with the IMEI/Serial Numbers: 42347Z[protected] and 43282Z[protected], has not been functioning at all. I promptly contacted your customer care on[protected], and provided all the necessary details, including the Service Request Number RAI[protected]. However, despite numerous attempts and repeated complaints, it is deeply disheartening to note that absolutely nothing has been done to rectify the situation.
When a technician finally visited my location, they confirmed that the AC requires a replacement. I was assured that the service center would complete the replacement process within a week. Regrettably, it has been over 40 days since that assurance, and there has been no progress whatsoever. Furthermore, to add to my frustration, my calls and attempts to seek updates on the matter have been blatantly ignored.
This level of service is completely unacceptable, and it reflects poorly on the reputation of Whirlpool as a reputed brand. The AC I purchased came with a 1-year comprehensive warranty on the product and a 5-year warranty on the compressor, which should ensure that I receive adequate support when facing issues like this. However, the lack of response and action from your end have left me deeply dissatisfied and inconvenienced.
I demand immediate action to rectify this situation. The replacement of the defective AC unit should be executed without any further delay. Additionally, I expect a detailed explanation as to why the matter has been ignored for such an extended period.
Please treat this complaint with utmost urgency and priority. Failing to do so will force me to explore other means of obtaining a resolution, including seeking legal assistance and escalating this matter on various consumer forums.
I am attaching the original purchase invoice from Flipkart and the warranty card for your reference. I expect a response to this email within 48 hours with a concrete plan of action for the replacement of the AC.
Your prompt attention to this matter is essential, and I trust that you will take the necessary steps to address this issue immediately.
Sincerely, Aarti Jana Jagdalpur, Chhattisgarh, 494001 [protected], [protected] [protected]@gmail.com
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