[Resolved] Whirlpool India — After sales service | |||||
My Top loading washing machine stopped working suddenly. Complaint was lodged with whirlpool service centre and they send the engineer. Who immediately got Motherboard Replaced. The Box does not contain price as its price sticker removed and no warranty period. Am attaching the bill given by the service engineer and he has given oral warranty of 3 months for Motherboard costing Rs 3980/- ????. Further he wanted to take the defunct motherboard back which we do not allowed. On calling the whirlpool service centre again, they informed we are not aware of the warranty period, you need to check the same with the engineer !!!. The company is sending the engineer for replacing mother board of Rs 3980/- and the service centre not aware of the warranty period of Motherboard. I am surprised of the worst service offered by the Company. I believe Whirlpool provides use and throw product as they themselves not aware of the warranty period. Was this information helpful? | |||||
Nov 16, 2016 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Oct 10, 2016 Whirlpool India Customer Care's response Dear Harihar Bandelkar, We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you. Regards, Whirlpool Support Verified Support Oct 12, 2016 Whirlpool India Customer Care's response Dear Harihar Bandelkar, We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues. Regards, Whirlpool Support | |||||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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