[Resolved] Whirlpool India — Air conditioner

4 Reviews
Palakkad, Kerala State, India
We purchased a whirlpool airconditioner on april 13th for my residence at palakkad, kerala., and requested customer care for installation. As usual i was given a satisfaction code and assured of their best services within 24 hours. But even after 24 hours when nobody came i contacted the customer care and i was given the palakkad service centre contact. Since we were to leave for chennai the next day i requested them to send somebody over at the earliest or if not possible asked them whether i can get it installed by a local person. They told me to go ahead and i contacted my local service engineer who assured me he would come by 8 pm.In the meantime the whirlpool service centre contacted me and informed that their service engineers are on the way. Two very young boys came and started installing hurriedly. They were talking of going to a movie. After installing the ac. It was all over in half an hour or so but there was absolutely no cooling effect. On being asked they said its a new machine and will take time to give desired effect. But that night too inspite of having an ac, we spend the night as if in an oven. The next day we came off to chennai. Now we booked a complaint on 27.06.16 and they sent a person who said the gas has completely leaked and demanded 2000 for refilling - reduced to 1750/- since it was under warranty. During course of enquiry it was learnt that the service engineers were not whirlpool staff but locals... How could a reputed organisation send two immature local boys for installing an ac earned with our hard earned money.. The gas would have leaked during the installation process due to wrong handling. I want the gas to be refilled free of cost since the unit has not been used at all.
Complaint marked as Resolved Aug 1, 2016

Complaint Status

[Jun 29, 2016] Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Whirlpool India Customer Care's response, Jul 01, 2016
Dear Shobha, Thank you for contacting us. We regret the trouble you have faced. Kindly share your contact details for us to look into the matter. Thank you Warm Regards, Whirlpool India
Complaint comments  3 Comments     Updated: Share0Tweet0


The service is extremely poor and the company is just not bothered about the buyers satisfaction. A reputed company like Whirlpool must realise that customer satisfaction must be the key to their growth. Outsourcing their service to local technicians is Ok as long as they keep a tab on them...and the customers must be informed prior to installation as to whether the service engineers are authorised personnel or not so that the customer can decide whether to get their costly appliance like Airconditioners installed by them or not.
No cooling and not working properly
Engineer visits and changes one part everyday of washing machine.Not possible for a middle class family like ours to bare such unnecessary expenditure.
Intention of the whirlpool service can easily be understood by such behavior.
Hence changing company.

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