[Resolved] Whirlpool India — Air conditioner
Palakkad, Kerala State, India
We purchased a whirlpool airconditioner on april 13th for my residence at palakkad, kerala., and requested customer care for installation. As usual i was given a satisfaction code and assured of their best services within 24 hours. But even after 24 hours when nobody came i contacted the customer care and i was given the palakkad service centre contact. Since we were to leave for chennai the next day i requested them to send somebody over at the earliest or if not possible asked them whether i can get it installed by a local person. They told me to go ahead and i contacted my local service engineer who assured me he would come by 8 pm.In the meantime the whirlpool service centre contacted me and informed that their service engineers are on the way. Two very young boys came and started installing hurriedly. They were talking of going to a movie. After installing the ac. It was all over in half an hour or so but there was absolutely no cooling effect. On being asked they said its a new machine and will take time to give desired effect. But that night too inspite of having an ac, we spend the night as if in an oven. The next day we came off to chennai. Now we booked a complaint on 27.06.16 and they sent a person who said the gas has completely leaked and demanded 2000 for refilling - reduced to 1750/- since it was under warranty. During course of enquiry it was learnt that the service engineers were not whirlpool staff but locals... How could a reputed organisation send two immature local boys for installing an ac earned with our hard earned money.. The gas would have leaked during the installation process due to wrong handling. I want the gas to be refilled free of cost since the unit has not been used at all.
Complaint marked as Resolved Aug 1, 2016
[Jun 29, 2016] Whirlpool India customer support has been notified about the posted complaint.
Verified SupportWhirlpool India Customer Care's response, Jul 01, 2016
Dear Shobha, Thank you for contacting us. We regret the trouble you have faced. Kindly share your contact details for us to look into the matter. Thank you Warm Regards, Whirlpool India
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