Whirlpool India — AMC Document not shared by whirlpool

I purchased an AMC Plan (1-year Insurance) for my washing Machine on 28 July 2022. Whirlpool AMC Department (Executive Nitu) told us that we shared your AMC Docs (Insurance Papers) by mail within 7 working days.

But today 20 August 2022, They haven't shared any docs from me.

and after again & again calling, they did not connect with me and did not reply to my emails.

It's my request to the Indian Consumer Forum. Kindly, Solve my problem.