[Resolved]  Whirlpool India — bad quality products & service

Address:Coimbatore, Tamil Nadu, 641006

I purchased a whirlpool fully automatic front load washing machine 3 months back. A week ago, while the machine was in use, one of its parts came out on its own. I immediately turned off the machine and kept the part aside. I registered a complaint to the whirlpool india customer care on the 18th jan 2020.

I have not got a call back since then neither from the customer center nor from the service center. I have called thrice until today to customer care regarding the same complaint. I cant even begin to tell about the irresponsible response. They keep saying the complaint is open and that they will put a reminder, that's all. So for the past 7 days i am not able to use my new washing machine because of the bad product and the bad service. Worst product and worst service. Will never try whirlpool again.

Complaint no : ma[protected]
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Mar 15, 2020
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
Whirlpool India Customer Care's response
Dear Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support
Feb 05, 2020
Updated by Neethuja Thulasiram
No response from any of your team yet.
Verified Support
Feb 13, 2020
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards
Whirlpool Support
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