[Resolved] Whirlpool India — Bad refrigerators servicing, after spent more than 6k it is still not working

abhinavdypp

from Alwar, Rajasthan

Address:

Katihar, Bihar, 854104

I have bought whirlpool refrigerators but last few months it is not working. I called to whirlpool service centre (Katihar - [protected]), they fixed it by adding some refrigerators parts (Paid service), but after few hours it still not working. This has happened 3 times and i already given more than 5 thousand rupees. But now they saying compressor is not working and need to change it will cost it around 6500 rs.
They are using unauthorised refrigerator parts, because of that compressor is not working. Please help me to fix my refrigerators.

Refrigerators details:
Serial no - ina[protected]
Name - manoj jaiswal
Mobile - [protected]

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Oct 30, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Whirlpool India Customer Care's response Dear abhinavdypp,

We’re sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Verified Support

Sep 27, 2016

Whirlpool India Customer Care's response Dear abhinavdypp,

Our team is working on your concern and will share further updates with you tomorrow.

Regards,
Whirlpool Support

Verified Support

Sep 28, 2016

Whirlpool India Customer Care's response Dear abhinavdypp,

Our team got in touch with and since you are ready to pay the charges so will share further updates with you soon.

Regards,
Whirlpool Support

Verified Support

Sep 29, 2016

Whirlpool India Customer Care's response Hi abhinavdypp,

Our team got in touch with you and since you are not ready to pay the charges of Rs. 6500/- for the services of compressor replacement + gas filling + service charge.

After having a further discussion with our branch we offered discount to you (as a special case) and reduced the value up to Rs. 5000/- for which also you are not agreeing (DOP : 15.10.2009) and asking for the free services only for which we cannot entertain your request.

Regards,
Whirlpool Support