Whirlpool India — Broken bottle rack replacement issue

Address:	600125
Website:	www.whirlpoolindia.com/customer-care

I bought a Whirlpool neo ichill refrigerator on 3 June 2015. Model No. 20084. Serial No. INA[protected]. The bottle rack for our refrigerator was damaged during regular use. I called up the Whirlpool customer care / service center in Chennai (Porur) for replacement.

A rep had come and taken the bottle rack in the month of Oct 2015 stating that he would get it replaced in 2 days. After that there was no response from him or from the service center.

Everytime I called him, he just made excuses and in Jan 2016 he mentions that the bottle rack replacement will not be available.

I raised a complaint with Whirlpool online. After 2 months of to and fro mails, the Whirlpool helpdesk is now asking me to check with the rep and get the rack.