[Resolved]  Whirlpool India — caught fire from inside. dark fumes make suffocation.

Address:

RZ-15A First floor, Peepalwali Gali, Mahavir Enclave, New Delhi, Delhi, 110045

We have purchased Whirlpool refrigerator in 2013 from a shop in Tilak nagar. Yesterday (17/06/2019) it caught fire from inside. Light suddenly dripping down and burning smell came from the refrigerator. I opened the doors dense dark smoke came outside I realized something wrong will happen suddenly. I remove the electric connection and quickly sjiftef the refrigerator to the balcony. I feared any fire start no fire engine reach for evacuation and help bacame our Gali is small and closed. The fire was so sharp and intense that melt the internal parts.Dark smoke caused breathing difficulty. By the grace of God blast not happened.I register a complaint to the customer service yesterday ( 17/06/2019) only..This onsident could have lead to blast and it was a matter of our lives. I cl for emergency but they said will visit tomorrow also charge 300 plus GST.
Who is responsible for this damage
Why customer should suffer
Matter should be solve immediately.

Pls do the needful to keep the trust and avoid more consequent actions

Regards

Francis