| Address: | c-91, JK officers Colony, Kailash Nagar 1 Pin 312617 |
Hi,
My name is Gaurav Sharma my contact no. is [protected]. I live in Nimbahera District Chittorgarh Rajasthan. I have whirlpool fully automatic top load washing machine. My washing machine has been making loud noises and vibrating for a long time.
For this I called on your toll free no. and received Mr. DK Arora Sai Kripa Center's contact No [protected] & [protected]. Next day he sent a technician name Aman contact no [protected]. He checked the washing matching and said that there is a problem with its bearing and it will cost Rs. 1300 including service charge to fix it. Then he took Rs. 450 as service charge and said that he will come tomorrow to repair the machine with the parts. But still he has not come yet and even stopped receiving my phone. I called him more than 15 to 20 times. I have also called so may time to Mr. DK Arora but even he is not receiving the call any time.
After exhausting I called your toll free number. But from your toll free number also did not get proper response and kept saying that today he will come, tomorrow he will come but that day never came. After that I spoke to a senior person named Mr. Vishal Thakur on your toll free number. He assures me that he will definitely send the technician by 10.00 am tomorrow. But still nobody came.
I have given you my hard earned money as service charge but still my problem is not solved. I find this way of company like Whirlpool quite unprofessional. I cannot expect this level of service support from whirlpool.
Did I make a mistake by buying Whirlpool's washing machine and drown my money?
It is my humble request to either send your technician to some other service centre to get my washing machine repaired or else please refund my hard earned money to me. Was this information helpful? | 
