Whirlpool India — Complaining about whirlpool refrigerator

Address:

C/o Radha Krishna pariwar Bhakti dham calony anyour parikarma Marg

Regarding complaint number- AGR, [protected].

Kindly note that we had purchased whirlpool IF-INV-CNV-305-Alfa-Steel refrigerator product number-21271 on[protected].
This product is having issues from the very starting.

In first year itself, we had already raised 6 complaints and each and every time the interior part of refrigerator is changed by the technician but still the same issue persists. In month of May 2022 we raised many complaints but technician didn't visit and after calling many times and following up on helpline mail IDs the technician visited then he changed a part but issue is same as before. Now refrigerator is not working since 2 months and we are fed up of this whirlpool refrigerator. And we called the technician again because the issue was not resolved and this time he told us that this refrigerator is not going to work any more not even after changing all the parts and if we change the part again it will again get damage.

We had a conversation about the same with ASM Agra. First he stated that he will replace our refrigerator and now he is stating that company is refusing to replace and we will change your PCB on next monday. And he also said that you can have your refrigerator's part replaced as many times you want but we will not replace the refrigerator.