[Resolved]  Whirlpool India — Complaint due to deficiency in the services

Dear sir / madam,
I am writing this letter to you to bring to your attention the extreme inconvenience caused to me since the day i have lodged complaint of my fridge on customer care of your company.
In jan 2020 i lodged a complaint on customer care for which i have not got any response from your team even after long follow-up by me. After 31st march 2020 as informed by customer care my complaint status is null due to fy closing. I don’t know how you can make unresolved complaint as null.
I again lodged a complaint on your customer care and this time technician assigned. On his visit he stated that timer and bi metal of fridge are not working hence water leakage problem. I asked him to replace the parts. Even after replacing the parts problem not solved. After follow-up new technician has come and informed the heater is not working so he has to replace the heater. Even after replacement of heater problem not solved. It shows that all original parts of fridge working fine (Since purchase of machine)
There was replacement of almost all the major parts in the machine done by the engineer of the company and even though they were not able to detect the problem in the machine.
After posting on social media your mr. Rajeev gandhi contacted me and assured for rectification of problem. He also initiated refund of parts, but it was not my requirement. Same i have communicated to him that i want to resolve my problem.
Now i have to make purchase of the new machine as told by mr. Rajeev gandhi as spare parts are not available.
The machine was purchased by me with great faith in the brand name.
The entire episode has left me in a bitter taste and i am extremely disappointed with your pathetic services. I have been facing lot of mental stress and agony due to this incident and after making several requests to your company officials no positive response is being forwarded to me. With a great hope and strong faith in your brand name i had availed the service of your company but to my disgrace i have been facing the worst.
As a consequence of your deficient service and the repeated incompetency displayed by your employees, i have suffered undue hardship and mental frustration. I would like to emphasize that:
• you have been grossly negligent in resolving my complaint.
• i have undergone a lot of extreme stress and mental agony because of your deficient service.