[Resolved]  Whirlpool India — complaint is not resolved but closed by whirlpool: new complaint: gr[protected]

Address:

521325

I was very disappointed about the whirlpool service.

I have raised complaint nearly one month back and that day only I got call from technician and he visited my home and checked the issue, after checking the issue he said that one of the part need to be replaced and he will order it then install it soon.

I have waited nearly one month and not received any call from technician/whirlpool.

Today I called to customer care number and I came to know that my complaint has been closed.
I want to know why my complaint was closed without resolution. Why whirlpool not confirmed with the customers if it is resolved or not?

After discussion with whirlpool customer care they opened the new complaint : GR[protected] and said that they will resolve the issue within 24 hrs, after opened the new ticket I received call from technician
he told me that new parts are not available but he will replace with old part.

My washing machine still warranty status and I was really shocked why he told me he will replace with old part.

Now I need explanation from whirlpool

1. Did whirlpool received any customer signed copy about the previous complaint if it is resolved ? without resolution why whirlpool closed the ticket?
2. Why you are not proving the new parts for replacement?
3. When it will be resolve the new complaint?