Whirlpool India — Complaint regarding rude behaviour of representative of Whirlpool at paharia varanasi

Address:

Shanti niwas defence colony phulwariya cantt varanasi

We bought double door Whirlpool refrigerator from Shop near to my location but 1-2 day after bought it producing too much noise and little bit current supply in body then i complaint on Whirlpool customer service then one of your mechanic came and he start for replacement. Then after 1 week
My replacement product reached at my home and after unboxing it we found multiple scratches on the front door and when we open the door then foul smell come from inside and on backside we saw multiple scratches on the part of compressor it seems to be some open it. So, it appears to be old one so we again complained Whirlpool customer care service they told me that your replaced refrigerator will come within 7 days the representatives of Whirlpool at paharia varanasi told us that we have been to pay fare for sending refrigerator at my home, we agreed for it. But in second time we go to Whirlpool workshop to saw replaced refrigerator, then we saw they showed us sme refrigerator as showed earlier just after removing lamination. We told them the present scenario then the representatives became aggressive on us and told us that you all are alien, bloody get out, while this rude behaviour my wife is also present at service centre. Such a rude behaviour is not acceptable, the Whirlpool is just because of all Whirlpool customer. I know that this type of mentality is not by Whirlpool. It's just the ego/thinking of one of your employee (highest post). One call recieved by me yesterday from your side he asked me for proof, this is like injustice for not only me but it's for all customer of Whirlpool. I request higher official to take a strict action against him and please let me know what action is taken against him. This type of rude behaviour against lady is not acceptable.

Thanks and regards
Bhim rai
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