[Resolved]  Whirlpool India — customer harassment

Address:

Dhanbad, Jharkhand, 828109

I have purchased a whirlpool air conditioner in march 2015 and i am facing cooling issue with the refrigerator now. I have lodged a service request for the same with whirlpool on 5th june 2018 with service request no. R n [protected] registered mobile number [protected] with the name of neha nigania. From that date the customer service center is harrasing us a lot. They are giving us time everyday and not coming for the service.in the morning they say that they will come at 10 am and don't come. Then i keep on calling the. And they say that i will come at 1 pm and again they don't come then again i call them and they say that we will come at 5pm but they don't come. This is going on form last 10 days and i called whirlpool customer care on 13th to complain about the same but not helped. Hence i called again today and also writing a email.

This kind of harrasment is not expected out of such a big brand whirlpool. And not the patience level of the customer is out of control. If the issue is not taken up and resolved on an immediate basis i will post everything on face book and give screenshots of the call deatsil to show the number of time the customer keeps on calling the service center but is is taken for granted.