[Resolved]  Whirlpool India — customer service technician not resolving the problem /totally irresponsible

Address:	500075
Website:	Consumer complaints

I have submitted a service request hd[protected] on 21st dec for a complaint in my microwave touchpad (Few keys of touchpad were not working properly). They sent a technician named chandrasekhar and he told he will come with a new touchpad. But he couldn't resolve the issue even after trying for long time on his next visit. He then told pcb needs to be changed. After his trial n error my microwave had more problems. None of the keys were working properly. And that technician was not even attending my call. So again i complained to hyderabad whirlpool service centre. They send another senior technician named mohammed. He came and did his round of trials. And he took the touchpad &pcb part of the oven but didn't turn up until now. Whenever i call them they r giving lame excuses or they won't attend the call. I want to escalate this issue to higher level. I want my issue fixed otherwise i will file a complaint with all the call and cctv records.