[Resolved]  Whirlpool India — Damage of private property by whirlpool customer service agent

Address:

Sambalpur, Odisha

I have a consumer complaint to register with whirlpool company. On 22nd Aug saturday sambalpur whirlpool customer service department sent a service guy to our house located near Marwari Dharamsala in Khetrajpur to resolve issues with our whirlpool AC which we bought just 2 months ago. While fixing the issue, he sharply pulled our TV cable attached to the ventilation window. As a result, our TV fell from the table and a great damage was caused to its display monitor. The screen broke due to which watching any pictures on it is not possible. In this day in age, you very well know how important TVs and modern electronic gadgets are in our daily lives. We are left stranded now with no spare TV to watch news channels and our daily soaps. This is a new and expensive LG 3D LED TV. LG does not it give warranty for user induced damages. I checked LG service center for the cost of repairs, which turned out to be Rs 25, 000. We don't feel liable to bear this cost due to faulty actions of your customer service agent, Also, the grief and mental pain to see the hard earned TV sitting damaged and non functional in-front o[censored]s is immense and unimaginable. Unwanted questions asked by our neighbors relating to this incident is also causing a lot of anxiety. I did not mentioned this care earlier to you, as I was assured by the service guy that he will make amends for his mistake by either paying for our TV screen repair cost or arranging compensation from your company. He also pleaded not to complain, as it might cost his job with your company. However, after waiting for 2 weeks for his corrective actions, he has failed to respond to us and switched his phone off. I request you to kindly investigate in this matter and take necessary actions to repair/ replace our TV with the same configurations. I also ask your for a spare TV meanwhile the repair/ replacement is being made. I would recommend to cancel his license to work as your company's service agent, as ethically and morally he is not a correct person. At the end I expect a quick action from your company, failing which I have to file a law suite/ consumer case against whirlpool India to escalate our grievance redressal. regards vinay