[Resolved]  Whirlpool India — defective fridge not been repaired under warranty

Address:

Whirlpool House Plot No. 40, Sector 44, Gurugram – 122002, Gurgaon, Haryana, 122002

Hello

This is bring to your notice about the harassment which i have gone through after purchasing the your refrigerator in the month of may 2018 previous year and that too when this item is still under warranty.

The model - 70846
215 vitamagic pro roy hc 4s
Serial no # inc[protected]

The above model claims to have an auto-defrost functionality but it never worked for me. Since last year the auto-defrost is not functioning at all which resulted in the accumulation of huge amount of ice in the top most freezer compartment.

When i officially logged a complaint sr # hr[protected] last year with the whirlpool customer service on 27/09/2018, they sent a service engineer from j. K enterprises, h26/23, sikanderur, gurugram, haryana.

The engineer instead of replacing faulty part, he misguided me and asked me to switch off the fridge for 2 hours which would make the ice melt.

The problem didn't get fixed and kept on increasing when even after keeping the fridge temperature at the lowest, the ice kept on accumulating in the chamber.

Again on 13/04/2019, i raised a concern sr # hr[protected] with the whirlpool customer support team for the same issue but they didn't cared at all and even after two days no one contacted me neither from the customer service nor from the service center.

Tired of waiting and getting a feel of being harassed by whirlpool india i went ahead and logged an official complaint on 15/04/2019 against whirlpool india at the national consumer forum helpline.

National consumer forum complaint # 1260511.

Even after that no one cared to atleast check with my issue.

When i again raised an alarm by contacting the whirlpool customer service 5 times on 15/04/2019 they sent the same service engineer from j. K enterprises.

The engineer on arrival opened my freezer chamber and used a hard tool (Plier) to break the ice but instead he broke the freezer chamber frame and the door (Pictures are attached with the mail).

The harassment went to the next level when the engineer said that even though the refrigerator is under warranty, i have to pay for the parts which got physically damaged and that too by him.

I complained about the same to the customer service and the manager of j. K enterprises mr. Vaibhav, contact number [protected] who on call said that he will make sure that all the issues were fixed and assured me of replacing all damaged and non functioning parts within the warranty and without any extra cost in next 5 days.

Since 15/04/2019 it has passed more than 10 days but no one came to replace the parts.

The whirlpool customer service and j. K enterprises are the equal culprit and partners in crime wherein the first didn't even do their primary job of following up with the customer and the other party too has put a false claim of "waiting for the parts" for more than 10 days now.

You got an entire system full of thoroughly corrupt people where the customer service is now disconnecting my calls and even throw me back to the ivr option when i call them or ask them for escalation.

The manager of j. K enterprises mr. Vaibhav and the cco mr. Rohit rajput contact number [protected] are not answering my calls anymore.

I am thoroughly disappointed with whirlpool india and will move against you to the gurugram consumer court on monday 29/04/2019 if my issues are not fixed with the next two days.