[Resolved]  Whirlpool India — defective parts used in oow repair & charged heavily

Address:

Chandigarh, Punjab, 160047

We had got whirlpool washing machine repaired under oow. They have repaired 4 times in span of 3 months & charged approx rs. 6500/- but used defective parts all the time. When we have called 4th time post finding washing machine non-functional they have denied to repair whereas it comes under repair warranty as per their policy. We have purchased new washing machine & asked them to return oow charged which they have charged. Earlier, they were in negotiation mode & asked to refund only rs 5150/- out of same but later after one month they have denied for any refund. I have all these mail communications which i can share if required.
Earlier, i was ready to accept even partial money which they were paying as i am also working & didn't have time to indulge in such arguments. But now, they have tortured mentally to me, so i want my full oow charges money refunded along-with rs. 35000/- which i have spent on new washing machine because of their defective spares & worst service. Also, i want to claim rs. One lakh against mental trauma which i have to suffer because of their poor service.

Rgrds,
Malkiat singh
(+91-[protected])