[Resolved]  Whirlpool India — Defective Refrigerators from Whirlpool,

Address:

No. 8, Supreme Layout, Kodichikkanahalli Main Road

Complaint ID: BAN[protected]

I purchased the refrigerator(Whirlpool 265 L 3 Star Inverter Frost-Free Double Door Refrigerator (INTELLIFRESH INV CNV 278 3S, Wine Flume, Convertible)) on October 2020, it was ok for 6 months. post we started experiencing all things kept inside the fridge was getting spoiled, we initially didn't realize it was defective fridge but each and every product was getting spoiled. After we checked the fridge cooling it was not working. Raised complaint with Whirlpool on 27th May but they said as it's lockdown we can't Provide service. (But as a customer, even I am undergoing a lockdown situation where vegetables and other edible things won’t be easily available, we have to keep stock. But the fridge is not working due to which every day we need to keep running around stored to get the things).
I asked the Service center to help me with the engineer number so that I can call and get a few basic steps which can be followed to fix the issue for the time being, but no one was available even for the guidance.

I wrote a review on the whirlpool site for which I had been arranged with the engineer the very next day.

But that engineer came and suggested to keep the refrigerator turned off for 24 hours and to pour warm water in the freezer so that it gets passed by through the pipes and reaches the back of the fridge. Tried that, but now even the freezer has stopped working after pouring warm water in the freezer.

Now when I reach the service person who has reached my premises, he asked me to wait for the lockdown to finish, only post lockdown further checks will be done.

So requesting to kindly help me with the issue fix, as the basic functionality for which i had payed is not been fulfilled.

The lifespan of the product has reached less than 6 months, is this the standard of products that have been used in the manufacturing of whirlpool products.

It's been more than 15days that we are following up with customer care :[protected],
Even after reaching to management via escalation matrix there is no responsible commitment.

When there is a need for your service you failed to fulfill it, where your company product has failed to perform it's basic functionality.

and you guys are refusing to provide service even after complaining.