[Resolved]  Whirlpool India — Denying to renew AMC (Annual Maintenance Contract ) of Washing Machine

Address:Gwalior, Madhya Pradesh

Hi, I purchased Whirlpool fully automatic washing machine in 2010. Since then every year i am taking AMC of that machine. And i had to take it because Machine is creating lots of issues. As well as service engineer is replacing very costlier parts every time. This year service engineer is telling he can't renew AMC for this machine. I have following concern - 1. If machine is having so much issues then why Whirlpool is not replacing complete machine because i purchased it in 19000/- + taken AMC and spent almost 10000/- till date + items replaced cost would be 10000/- per year. 2. Why whirlpool can't do AMC for my machine this year. I have addressed the same points to Mr. Mathur and Dubey in Indore/ Gwalior Region. But no response. My this year AMC end date is 11th of Nov Kindly do the needful. Regards, Parag Mangal [protected] [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Contacted Indore center and Gwalior center. Gave many facts that their product have poor quality. Later on they accepted and did AMC for it.
Whirlpool India customer support has been notified about the posted complaint.
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I m from jaipur. I have gone through the website of whirlpool whereas the AMC charges are showing 2900 but my area service centre asking 5500 for AMC stating that machine is out of order whereas my machine is working perfectly. Further the service centre guy stated that the transportation chaeges have to bear by me where as the customer care stated that all includes in this. The whirlpool and its service centre are cheating with consumers i file complaint but no action was taken. Plzz guyzzz be aware. I am gonna file case against company n its service centre. Dont buy any product of whirlpool they are looting.
Whirlpool India Customer Care's response, Apr 18, 2017
Verified Support
Dear advrkrajwania,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.

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