[Resolved]  Whirlpool India — dishwasher

I logged a complaint regarding my dishwasher in april 2019 as the water was not getting heated and the dishes were not cleaned. The technician, after a number of trial and error attempts with changing one part after the other, finally got it working on 02 june 2019 after charging me rs. 8, 500 for the mother board that was changed. But unfortunately, the machine worked only once after that. I again logged in a complaint on 26 june 2019 and the same is still being serviced by whirlpool.

What is most appalling is the quality of service by whirlpool. Apart from several hitches with just registering the complaint, i did not even once get an sms confirming the registration of the complaint with complaint number from the call centre. I had to call them back to know my complaint number.
The machine was installed at my flat in 2015 by whirlpool at a time even while this model was no more in the market. The legality of installing an appliance that is no longer being marketed is highly questionable. The machine does not bear the model number anywhere on its body. It only has the whirlpool logo on it.

Another shocking fact is that there is only one technician to attends to complaints concerning this appliance. The technician does not know what is wrong with the machine. He tries calling up seniors and getting suggestions from them.

It has been six months since my first complaint and so far the machine has worked only once soon after one of the parts was replaced for a charge of rs.8500/-. The technician keeps telling me that he will try doing something about it or refund the service charges but so far has failed to turn up or fund my charges. The last he spoke to me was on 17.08.2019. He now simply ignores my calls.

It is very disappointing to face such a situation with a brand like whirlpool.
I request that this complaint be taken on top priority and ensured that i am duly compensated for the inconvenience and agony caused in this regard.
Only replacement with a working model that is still being marketed in india would be a befitting resolution to all that i have been through in this regard.