[Resolved]  Whirlpool India — escalation complaint no - hd[protected] for double door fridge from hyderabad

Address:

Flat-10 E, Cunoor Block, Hill County, Bachupally,, Nizampet, Medchal, Hyderabad, Andhra Pradesh, 500090

This is regarding the complain no - hd[protected] for double door fridge from hyderabad.

History:
I had logged complain first time in dec 2019. My fridge was in working condition, the only compliant i had was lots of ice accumulation in the freezer. Technician visited my house took money and did something and said it will work fine.
Later my fridge stopped cooling at all (Which was not a problem earlier). No sms or complain no was received against this complain!

Current episode-

I called customer services again on 12th jan 2020 and logged the complaints.
No body visited so far. I had done three follow up calls with customer care, every time i hear - technician will come tomorrow, but nobody came. After your technicians opened my fridge in dec 2019, this recent problem started.

Since last 12 days we have been facing a lot of challenges with non working fridge. Customer services support is cheating me with false promises that technician will visit tomorrow. I am feeling disgusted to have such kind of responses from company like whirlpool.
For sure next time we will not go with this brand.

I just hope this channel (Approaching via email) is also not as ineffective as your customer call services.
I wish to escalate this issue to the senior management and seek immediate effective intervention.

Regards
Ns sinha
Hyderabad.