[Resolved]  Whirlpool India — forcefully wants to sell filter for washing machine

Address:

Kolkata, West Bengal, 700137

I have purchased a whirlpool washing machine 360 bloomwash on 31.01.2019 from great eastern retail private ltd. 18/2, m. G. Road. Dist. South 24 paragnaa. Kolkata 700137. Budge budge.
Machine had been delivered on 01.02.2019 and has been installed today i. E 05.02.2019.
The service person who arrived was insisting me constantly to install a filter with that machine otherwise the machine will damage within few months and company will not bear the cost although if it will be under warranty period. I told him i am not a novice person or not using washing machine for the first time in my life. I am using washing machine for last 20years and last few days back also i was using my lg machine. I had used that machine for last 10years and that machine didn't give me a single problem in last 10years. I went to buy lg again but great eastern salesperson told me to use whirlpool once otherwise i had full faith on lg and now today evening this service person mr. Jayanta dey totally disappointed me by saying this. If the local shop (Which is very renowned great eastern), is aware of whirlpool's service then why they have sold me the machine?
If you don't have any filter in - built then why the sales persons don't say before selling? Why don't they say you have to buy a filter separately after purchasing the machine otherwise machine will be spoiled and company will not bear the cost. Is it not cheating with customer? That means you don't put any filter and after selling by hook and crook you try to collect extra amount by sending agents to customers home and they make different stories to confuse them and try to collect money by scaring them.
I need proper and to the point reply for my queries. And if anything happens to my machine within the warranty period which is related with warranty issues except breakage of the top glass and if i don't get the service i will also not stop to move to consumers court.
Thank you
Tithi bosedatta
[protected]
Tower e4. Flat 1004. Eden city maheshtala.
Kolkata. 700137
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— forwarded message —
From: tithi bosedatta
To: [protected]@whirlpoolindiawstore.com
Cc:
Bcc:
Date: tue, 5 feb 2019 21:33:51 +0530
Subject: customer's complaint
I have purchased a whirlpool washing machine 360 bloomwash on 31.01.2019 from great eastern retail private ltd. 18/2, m. G. Road. Dist. South 24 paragnaa. Kolkata 700137. Budge budge.
Machine had been delivered on 01.02.2019 and has been installed today i. E 05.02.2019.
The service person who arrived was insisting me constantly to install a filter with that machine otherwise the machine will damage within few months and company will not bear the cost although if it will be under warranty period. I told him i am not a novice person or not using washing machine for the first time in my life. I am using washing machine for last 20years and last few days back also i was using my lg machine. I had used that machine for last 10years and that machine didn't give me a single problem in last 10years. I went to buy lg again but great eastern salesperson told me to use whirlpool once otherwise i had full faith on lg and now today evening this service person mr. Jayanta dey totally disappointed me by saying this. If the local shop (Which is very renowned great eastern), is aware of whirlpool's service then why they have sold me the machine?
If you don't have any filter in - built then why the sales persons don't say before selling? Why don't they say you have to buy a filter separately after purchasing the machine otherwise machine will be spoiled and company will not bear the cost. Is it not cheating with customer? That means you don't put any filter and after selling by hook and crook you try to collect extra amount by sending agents to customers home and they make different stories to confuse them and try to collect money by scaring the — message truncated —